What we collect

Account details (name, email, approximate location), listing content, messages between buyers and sellers, and transaction records. Payment details go directly to Stripe — Fern never sees or stores your card number.

Location privacy

Your exact address is never public. Listings show an approximate area only (postcode district), and photo location data (EXIF GPS) is stripped on upload. Your address is shared with a buyer only after they have paid.

What we never do

We don't sell your data, and we don't show ads. Messages are only read by our team when investigating a dispute or a safety report.

Your rights

You can export or delete your account and data at any time from Settings. Deleting your account removes your listings and personal data; completed transaction records are kept as required for tax and platform-reporting law (HMRC).